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Passenger information

Complaints

If you have cause to complain about a Wyre driver, vehicle or operator we will need to know either the driver's badge number, their name, the vehicle's licence number or registration plate and any livery on the vehicle, along with the date, time and place of the incident. Please email all the details you are able to provide to the licensing department.

If your complaint involves overcharging, it would be helpful if you could provide details of any fare shown on the meter along with details of the amount you actually paid.

We are not able to investigate anonymous complaints and we will not disclose your details to the operator or driver, unless it is necessary to do so in order to investigate the matter effectively.