The Civic Centre reception in Poulton is closed to visitors. You can still call us on 01253 891000 or e-mail:

Lockwood Surgery remains open for patients, and the civic centre will be hosting appointment only vaccination clinics. Please wear a face covering in all parts of the building.

Click here for information about Coronavirus and our services

Your Wyre Online

In Your Area

Accessibility statement

This website is run by Wyre Council. We also provide two microsites: and We want as many people as possible to be able to use our websites. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader
  • listen to most of the downloadable PDFs using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Change the text size

You can use your browser to change text size for this website.

  • Internet Explorer: Select the "View" menu, then "Text size"
  • Chrome: Select the "More" menu in the top right, next to 'Zoom' choose the zoom options that you want
  • Firefox: Select the "View" menu, then "Zoom" or "Zoom text only"
  • Safari: Select the "View" menu, then "Make text bigger" or "Make text smaller"
  • Opera: Select the "View" menu, then "Zoom"

How accessible this website is

We know some parts of this website are not fully accessible:

  • You cannot modify the line height or spacing of text
  • Some newer PDF documents (published after 23/09/2018) are not fully accessible because they are particularly large, or the content is owned by a third party provider.
  • Some pages and document attachments are not written in plain English
  • Some tables do not have row headings
  • Some documents have poor colour contrast
  • Some heading elements are not consistent
  • Some images do not have image descriptions (alt-text)
  • Some links to other providers, such as the online Council Tax account do not display in an accessible format

What to do if you cannot access parts of this website.

If you need information on this website in a different format like a paper copy, plain text electronic document, accessible PDF, large print, or braille, please contact us:


Call: 01253 89 76 23 or 01253 88 76 16

Write to: The Digital and Web Officer

Communications and marketing team

Wyre Council

Civic centre

Breck Rd


 FY6 7PN

We will consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact the Web Officer.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide an audio induction loop service for people who are deaf, hearing impaired or have a speech impediment.

Technical information about this website’s accessibility

Wyre Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non accessible content

The content listed below is non-accessible for the following reasons:

Report detailing non-accessible content for

Report detailing non-accessible content for

Report detailing non-accessible content for

Non-compliance with the accessibility regulations

We plan to correct all of the accessibility problems detailed in the three reports on the release of our new website which is currently in development. The go-live date has been delayed due to our third party providers being unable to complete integration activity. We aim to launch the new website in summer 2021.

Disproportionate Burden

We believe that fixing the accessibility problems with some content and documents would be disproportionate because the relevant platform will be retired soon.

Content that’s not within the scope of the accessibility regulations

Maps are exempt from the regulations, however we can provide an alternative paper version on request.

Live streaming – is not in scope of the Accessibility Regulations. YouTube has a built in captioning functionality that a viewer can switch on:

Pre-recorded video or audio: If recorded and published before 23 September 2020.

Documents on our site provided by a third party that we have not paid for (for example, a planning masterplan).

PDFs and other documents

Some of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By spring 2021, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services. For example, we do not plan to fix the Local Plan 2011 – 2031.

Any new PDFs or other documents we publish will meet accessibility standards.

How we tested this website

This website was fully audit tested on 23 October 2020. The test was carried out by Sitemorse.

We tested:

Our main website platform, available at:

Our microsites, available at: and

Patronbase, ModernGov and Public access- are services based on a different technical platform but ‘skinned’ to look like our website.

You can read the full accessibility test reports here

Summary of accessibility tests:


Overall score out of 10

(full audit of whole site)

Accessibility score

out of 10

Percentage compliance with

AA WCAG 2.1 rating*

Main Wyre site








Discover Wyre





*AA WCAG 2.1 is the minimum level of compliance required under the Accessibility regulations

What we’re doing to improve accessibility

We will introduce a rolling programme of checks on all content, downloads and links to ensure we maintain, and where appropriate improve the amount of accessible content.

All content and documents added as downloads will meet compliancy requirements as far as the design of the current website allows.

A full refresh of all the council’s online services and information will be delivered when the new website is launched.

This statement was prepared on 28 October 2020 and amended on 10 March 2021.