Digital Communications, Text Messages and Emails
To improve customer service and encourage timely payments and responses, the Council may use digital communication methods including:
- Email notifications
- SMS/text message reminders
- Automated digital reminders
- Secure online account notifications
- Letter
These communications may be used to:
- Remind you of upcoming payment dates
- Alert you to missed payments or arrears
- Notify you that a bill, notice or letter has been issued
- Request information required to process a claim or application
- Remind you to renew, review or verify information
- Direct you to online services
Text messages and emails will only be used where the Council holds valid contact details and has a lawful basis for processing the information.
You should be aware that email and text messages are not always secure forms of communication. The Council will take reasonable steps to protect your information but cannot guarantee the security of messages once they have been delivered to your device or email provider.