Green waste collection service
If you are a new subscriber and have signed up for the 2020/21 subscription year, your collections will run from 29 June 2020 until 30 June 2021.
Subscriptions for 2021/22
Subscriptions for 2021/22 will begin on 1 July 2021. A fee of £35 will be required to sign up for green waste collection.
Additional green bin charges will be £30 per bin.
More information regarding how to sign up and make payment for the service will be made available nearer the time.
Green waste collection service
Whilst we will do our best to collect your bin on your normal scheduled day, we may sometimes experience difficulties completing collections of all green bins. If we haven’t been able to get to you please leave your bin out and we will return on another operational day to collect – usually within two working days. Customers on an assisted collection, please ensure there is access to the bin.
We will only be able to take green waste within bins from properties subscribed to the service, no additional green waste will be taken.
We would ask for your continued understanding during these challenging times. The crews have been extremely grateful for the positive messages of support they have been getting whilst making collections.
If you have already re-subscribed to the 2020/21 year do not need to do anything. Those who have signed up to the direct debit service will receive an email from our direct debit provider, Go Cardless advising them of payment mandate instructions.
Subscription and cost
For single year subscription, the cost will be £35 for an initial bin.
You can subscribe at any time during the year. The annual charge will remain the same. If you signed up for annual Direct Debit you will be notified by email at least three working days in advance of the payment being taken. If you signed up for Direct Debit last year then you do not need to do anything (unless your circumstances have changed), we will send you an email to confirm everything is still setup.
Please note: green bins will only be issued with a valid subscription
Hint and tips: sharing a bin with a neighbour would halve the costs for you both
The first bin will be charged at the rate of £35 (£5 discount if subscribing by direct debit) for one bin collected on a fortnightly basis for the period the service runs, but if paying for multiple bins on the initial contact, a discounted rate of £25 will be applied for each additional bin. The discount for additional bins is only applicable when paying at the initial subscription stage. Additional bins required at a later date will be charged at £35 per bin. To be eligible for the discount for additional bins the subscription shall be for one address only.
We will notify you when the stickers will be issued, this will be about normally 3 weeks before the collection period starts. Please attach the sticker to your bin as instructed so we know you have paid the subscription. Collections will continue on a fortnightly basis and collection dates remain the same. Please ensure you present your bin by 7.00am on your scheduled collection day
If you have recently moved into a new build please contact us to find out about ordering new bins and subscribing to the green waste service.
What goes in your green bin
Only garden waste must be placed in the green bin. Food waste should be disposed of in your grey bin or home composted.
Unwanted green bins
If you no longer require your green bin, you can request the removal of the bin by completing the online form. Only empty green bins will be removed and will be collected within five working days.
Alternative ways to dispose of your green waste
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