The Civic Centre reception in Poulton is open 10am - 3pm Monday to Friday. You can also call us on 01253 891000 or email:

You will be required to wear a face covering when visiting the Civic Centre reception and Lockwood Surgery, unless you are exempt.

Click here for information about Coronavirus and our services

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My Council Tax Account

E-billing and managing your account online

Sign up now to view your council tax account online, you will be able to:

  • view your up to date account information
  • check your balance, payments and bills
  • download your current bill and previous years
  • switch to paperless billing
  • update your contact details

You will need information from your council tax bill and your unique online reference number that can be found on all bills dated from 1st July 2020.  If you do not have a unique online reference number you can request one below.

Request unique online reference number

Access your account online 

Benefits of E-billing

E-billing is a faster, more efficient and convenient way to receive and check your Council Tax bills. Here are some of the advantages:

  • You can view your Council Tax bill and check your current balance and outstanding payments whenever you like
  • Faster access to bills, so you can see your bill as soon as it's available
  • You will always know where your bill is as it is securely stored online
  • You can download and print your bill if needed, for example to show proof of address
  • It saves paper, so it's better for the environment
  • It helps us reduce printing and postage costs so we have more money to spend on services - You can always go back to paper bills if you change your mind.

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