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Your data rights

Right to rectification

You have the right under article 16 of the GDPR to have your personal data corrected if you think that the data we hold is either inaccurate, or you believe it is incomplete. 

GDPR does not give a definition of the term ‘accuracy’. However, the Data Protection Act 2018 states that personal data is inaccurate if it is incorrect or misleading.

Whilst the council will have already taken the necessary steps to ensure your data is accurate on collection, we have an obligation to reconsider the accuracy of your data on request. We will endeavour to carry out your request within one calendar month. However we may need to make further checks to validate your request or we may even dispute that the data we hold is incorrect. In this instance, the council may restrict access to your data pending a decision. We can extend the time to respond by a further two months if your request is complex or you have submitted a number of requests. We will let you know within one month from receipt of your request if there is going to be a delay and the reason for such delay. 

If we are unable to update the original data we hold, we will either add to your records or create a supplementary record. If we have disputed your request because we feel your data is correct, we will place a statement from you on the record with the data you believe to be correct or stating your dispute. We will then write to you to inform you of our decision and the reasons why we will not be able to action your request. 

If we have shared your personal data with a third party, we will endeavour to make sure that the third party also makes the necessary rectifications to their records.

For personal data that has been shared with consent online or via a social media site, whilst the council will endeavour to rectify any inaccurate records, the data subject should consider that we may not be able to give them total assurance that all records have been corrected or completed. Therefore, when giving your consent to share your personal data on such platforms, you should ensure you understand that this right may not be fully executed. 

In most cases we will not charge a fee to process your request, however if your request is considered to be manifestly unfounded or excessive, we may charge a fee for the administrative costs of complying with the request. 

Make a request for rectification

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