How to make a complaint
You may make your complaint to us in several ways:
- using this eform: Feedback | Complaint details – Wyre Council
- by writing to Information Governance, Wyre Council, Civic Centre, Breck Road, Poulton-le-Fylde, FY6 7PU.
- by emailing the Information
- verbally by calling 01253 887428. We will send you a summary of our understanding of your complaint. We may also ask you to put your complaint in writing
If you make a complaint to us via social media, we will ask you for an alternative contact method as this is not considered to be a secure way to send personal information.
We will acknowledge receiving your complaint within 10 working days.
To investigate your complaint effectively, we will need to understand your concerns therefore please include as much information as you feel is appropriate including the outcome you are seeking. If you would like to receive your response in a particular format e.g. large print, please let us know as soon as possible.
We may also ask you to provide identity documents to verify whom we are communicating with or authorisation documentation such as Power of Attorney if you are acting on behalf of someone else.
In order to investigate your complaint, we may need to speak to other members of staff and our suppliers regarding the issues raised as well as examining the information held and any information you have provided. We will ask you for clarification where needed to assist us resolving your complaint.
We aim to investigate and provide you with a final response within 30 calendar days of receiving your complaint. Depending on the nature of the issues raised we may require additional time particularly if we need to seek additional information from third party suppliers. In such cases, we shall provide you with updates on the case as well as a revised timeframe. Our final response will detail the actions we have taken and our investigation findings.