Innovative and customer focused
A well run, forward-thinking council that puts customers first
- Deliver high quality, value for money services that meet the needs of our customers
- Use technology to improve how we work and the services we provide
- Use our land and buildings wisely, managing them to appropriate standards, reducing their environmental impact and maximising income to reinvest in improving services
- Use data, business intelligence and research to inform us in making better evidence-based decisions and improve our services
- Build trust in the council by engaging with our customers and delivering on our promises
- Represent the best interests of our residents and businesses in local government reorganisation in Lancashire
How we will achieve our commitments
- Delivering the Transformation Programme
- Delivering a Building Pride campaign to celebrate successes and achievements
- Planning for a smooth transition for residents, businesses and colleagues throughout the phases of Local Government Reorganisation
- Developing and implementing our approach to Community Asset Transfer
Measuring success
- Percentage of council tax collected
- Percentage of business rates collected
- Revenue income generated from council assets
- Number of visits to the council’s website
- Number of social media hits
- Number of residents signed up for council tax e-billing
- Percentage of people who are satisfied with their local area as a place to live