Innovative and customer focused
A well run, forward-thinking council that puts customers first
- Deliver high quality, value for money services that meet the needs of our customers
- Use technology to improve how we work and the services we provide
- Use our land and buildings wisely, managing them to appropriate standards, reducing their environmental impact and maximising income to reinvest in improving services
- Use data, business intelligence and research to inform us in making better evidence-based decisions and improve our services
- Build trust in the council by engaging with our customers and delivering on our promises
How we will achieve our commitments
- Delivering the Transformation Programme
- Implementing our Digital Strategy
- Delivering our asset management plan supported by a digital Property Management System
- Delivering a Building Pride campaign to celebrate successes and achievements
Measuring success
- Resident satisfaction that the council provides value for money services
- % council tax collected
- % business rates collected
- Increase in visits to the council’s website
- Increase in the number of residents signed up for the council tax e-billing
- Resident satisfaction with the council