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Customer care standards - our guarantee


We will answer your telephone call within 20 seconds.

We will give our name and service when answering the telephone.

If we are not available we will divert our phone to an appropriate person or answerphone.

We will return your calls within one working day (Monday to Friday) unless an alternative option is given.

If we are away from the office for one working day or more, and our phone is diverted to voicemail, we will state when we are back in the office and give you an alternative contact who can help you.

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