We have now introduced the Landlord portal which allows you to access information about your tenant’s housing benefit claim if the payments are made directly to you.
What you can do in the portal
As a user of the Landlord portal, you will be able to:
- check payments - giving you a breakdown of payments received for each of your tenants that you receive housing benefit directly - you can also download this to Microsoft Excel
- view individual cases (where payment is made to you) - such as the amount of entitlement, the amount and date of the next payment due, and the amount of any overpayment clawback
- report a change in your tenant’s circumstance - this can be done via the portal and will help us to reduce overpayments made to your tenant
Please note: All queries that can be answered by using the landlord portal will no longer be responded to via any other channel of communication.
Once logged in you will be issued with a secure token by email with a unique reference valid for that session.