The Civic Centre reception in Poulton is closed to visitors. You can still call us on 01253 891000 or e-mail:

Lockwood Surgery remains open for patients, and the civic centre will be hosting appointment only vaccination clinics. Please wear a face covering in all parts of the building.

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Landlord portal

We have now introduced the Landlord portal which allows you to access information about your tenant’s housing benefit claim if the payments are made directly to you.

Register for the Landlord portal

Login to the Landlord portal

Once logged in you will be issued with a secure token by email with a unique reference valid for that session.

What you can do in the portal

As a user of the Landlord portal, you will be able to:

  • Check payments: giving you a breakdown of payments received for each of your tenants. You can also download this to Microsoft Excel
  • View individual cases where payment is made to you, including the amount of entitlement, the amount and date of the next payment and the amount of any overpayment recovery.
  • Report a change in your tenant’s circumstance. This will help us to reduce overpayments made to your tenant

Please note: All queries that can be answered by using the landlord portal will no longer be responded to via any other channel of communication.




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