Electricity and gas emergencies
Electricity emergencies
In the event of an electrical emergency or power outage please call 105 to be put through to your local electricity network operator. 105 is a free service, available from most landlines and mobile phones in England, Scotland and Wales.
For more information about the 105 service visit www.powercut105.com
You can also read our guide to find out what you should do in a power cut.
Do you, or someone you know, need extra assistance during a power cut? Electricity North West’s priority services register can offer extra support to suit your individual needs and keep you safe and comfortable until the power is back on.
Gas emergencies
If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services emergency line immediately on 0800 111 999.
Frozen or burst pipes
United Utilities have published information about what to do with burst pipes, plus other ways to protect your home in winter.