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Social media guidelines

Replying and responding to messages

Our social media accounts are monitored from 08:30am to 05:00pm, Monday to Friday, except on public holidays.

If your query is urgent, serious or involves personal details, please contact us using an alternative method.

We will endeavour to answer simple queries quickly on social media. However if the matter is complex, requires a lengthy or detailed response or you are not satisfied with our response, you may be directed to a relevant officer or department to discuss further. You may need to submit a Freedom of Information request. 

You can also contact your local councillor