Collections can take place any time between 7:00am and 5:00pm. Many things can affect the actual time of your collection from traffic jams to flat tyres.
If your bin or sack has not been collected it could be because:
- it was not left out on the correct day or time, or it was in the wrong place
- it contained the wrong materials, side or excess waste
- we haven't completed the collection yet
A missed bin cannot be reported until the day after the collection and you must report a missed bin within two working days of your scheduled collection day. If you believe we have missed the collection, please report this.