Bin collections can take place any time between 7am - 5pm. Many things can affect the actual time of your collection, from traffic jams to flat tyres.
If your bin or sack has not been collected it could be because:
- it was not left out on the correct day or time
- it was in the wrong place
- it contained the wrong materials, side or excess waste
- we haven't completed the collection yet
A missed bin cannot be reported until the day after the collection was due. You must report it within two working days of your scheduled bin collection day.
Green Bin collections have been suspended over the festive period as usual. Collections will reconvene in the New Year.
If you believe we have missed the collection, please report this using the online form: