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Emergency Out of Hours Service

The council operates an out of hours emergency service that allows people to report incidents when our contact centre is closed.

Outside nornal office hours (after 5pm on weekdays and all weekend) you should call 01253 895116 to speak to a Duty Officer giving:

  • Your name
  • Your address
  • Your telephone number
  • A concise description of the incident and its location

Based on the information given, the Duty Officer will arrange the necessary response to deal with the incident. They may call you back if further information is required.

Please note that the council does not provide an out of hours service for Council Tax, Housing Benefit, pest control or noise from neighbours or alarms.

These are classed as non-emergencies and should be reported during normal working hours on 01253 891000.

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