The type of information we collect and how we collect it
In order to carry out the council’s responsibilities we need to collect a variety of different types of data. This may include ‘personal data’ such as your name and address, date of birth, your bank account details, or an email address. We may also need to collect more ‘sensitive’ personal data, known as ‘special category data’ for example, details relating to health and social care. Whatever data the council collects, we will endeavour to process the data lawfully, fairly and in a transparent manner.
There are a number of different ways the council may collect your data:
- over the phone
- via email
- from an online form, or
- by monitoring our CCTV systems
Data may be collected directly from you or we may have gathered it from other sources, for example, the police or a utilities company. However we collect data, please be assured that we will only collect what is relevant and will ensure it is limited to what is necessary. In retaining your data, the council will ensure that it is stored in the most appropriate filing system so the data can be easily accessed and where necessary kept up to date. We will also take appropriate measures to safeguard your data and implement security standards and controls to prevent any unauthorised access to it.