The Civic Centre reception in Poulton is open 10am - 3pm Monday to Friday. You can also call us on 01253 891000 or email:

You will be required to wear a face covering when visiting the Civic Centre reception and Lockwood Surgery, unless you are exempt.

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Arranging a funeral

Coronavirus (COVID-19) update

Following guidance from the Government, we have taken the decision to limit the number of attendees to funeral services to ten until further notice. Immediate family will be the only people permitted to attend. Further information on the latest guidance can be found here.

Rights and options

The main requirements in England and Wales are deaths are certified by a doctor or coroner, registered with a Registrar of Births, Marriages and Deaths, and either buried or cremated.

  • You do not have to have a funeral ceremony
  • You do not have to use a religious minister
  • You do not have to use a funeral director
  • A ceremony does not have to take place in a crematorium or place of worship

There are more options concerning the content of a funeral ceremony and its duration than many people realise. Woodland burial and other 'green options' are increasingly available.

The majority of people choose to make their arrangements through a funeral director. But some people see 'do-it-yourself' funerals as more personal and less expensive. If this approach appeals, and you have time to research and prepare, please contact us for further information. Some funeral directors are willing to help with such funerals.

Funeral costs

Cemetery fees and charges

Costs for the same services may vary considerably from one funeral director to another. You may wish to get more than one quote to compare costs.

Disbursements are fees paid to others, for example for crematorium, minister, doctors' certificates, newspaper announcements and flowers. Ask the funeral director for a written quotation detailing all these fees.

Funeral payments are normally recoverable from the deceased's estate. 

Choosing a funeral director

Funeral directors will manage funeral arrangements and give advice and support. Check if the funeral director you choose belongs to a trade association. This requires them to provide full information about their services and prices.

These factors may influence your choice:

  • Location of the firm's premises
  • The range of services provided
  • The way you are treated by the staff
  • Cost
  • Recommendation of those who have used the service
  • Ownership (small family business or large firm)

A simple funeral

Some people will require the funeral director to provide the following services as a minimum:

  • Make all the necessary arrangements
  • Provide appropriate staff
  • Provide a suitable coffin
  • Transfer the deceased from the place of death to the funeral director's premises
  • Care for the deceased prior to the funeral
  • Provide a hearse to the nearest cemetery or crematorium
  • Arrange for burial or cremation as appropriate

Embalming, viewing of the deceased, or providing a limousine for mourners are optional extras.

Financial help

If you arrange a funeral you are responsible for paying the bill, so check where the money will come from first.

If you are finding it difficult to pay for a funeral, you may be entitled to a Social Fund Funeral Payment providing you or your partner receive one of the following:

  • Income support
  • Housing benefit
  • Council tax benefit
  • Job seekers allowance (income based)
  • Disabled person's tax credit and/or
  • Working tax credit

For further information you can contact the benefit enquiry line on freephone 0800 882 200 or text phone 0800 243 355.


Most funerals are conducted well but if you have a justified complaint you should contact your funeral director. If you are not satisfied with the response, you can complain to whichever of the two trade associations listed below your funeral director belongs to:

Complaints can go to Trading Standards if you do not feel that you have the service or product that was agreed.

Purchasing a grave space

The purchasing of a grave space long before it is used is now becoming an acceptable procedure in that it avoids the family unnecessary worry after the death. When an interment and purchase of a new grave has taken place, bearing in mind that most plots are for two interments, a further family member can purchase where possible the adjoining plot by reserving the same.

A reservation form can be obtained from the cemeteries office or by telephone request. It is possible to arrange an on-site meeting for you to choose a plot. Once the form is completed and returned with the appropriate payment a grant for the grave will be issued as proof of ownership.

Charter for the bereaved

The charter was produced in 1996 by the Institute of Burial and Cremation Administration. Consultations took place with cemetery and crematorium managers, bereaved families, professional and charitable groups in order to produce a charter to specifically improve funerals.

Wyre Council identifies to provide the 33 rights as set out in the charter to provide a high level of service to the bereaved - full copy available on request. The charter;

  • Is a commitment to improving the service by confronting rather than disguising the death experience, and by reducing ignorance;
  • Is intended to define the rights of every individual who experiences bereavements;
  • Will set standards of service related to burial, cremation and funerals generally. It is a written statement of what can be expected and this can act as a measure for judging the service received;
  • Recognises that bereavement services are critical to the health of the nation. That the benefits of a meaningful funeral are immeasurable, influencing both the physical and mental well-being of us all;
  • Will give the bereaved greater influence over the arrangement of funerals, thereby controlling costs and offering more satisfaction.

The charter also outlines guidance for the bereaved as to what to expect from a local authority service.

Further information 

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Contact us for more information about arranging a funeral.

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