The Civic Centre reception in Poulton is closed to visitors. You can still call us on 01253 891000 or e-mail:

Lockwood Surgery remains open for patients, and the civic centre will be hosting appointment only vaccination clinics. Please wear a face covering in all parts of the building.

Click here for information about Coronavirus and our services

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Home visiting service

Due to the current situation, we are current unable to offer home visits for benefit appointments.


Anyone who is unable to visit the council offices at the Civic Centre due to health or age is eligible for a home visit. 

Arranging a home visit

To arrange a visit please contact us. A benefit advisor will make an appointment for a visiting officer to come to your home. The visiting officer will telephone you directly to confirm the appointment date and time.

Making a new claim

The visiting officer will help you complete an application form for housing and council tax support. They will also check any documents or other evidence you provide to support your claim. The officer will take details of the information you provide. Normally, they won't need to take these away to show anyone.

Reporting a change of circumstances

If you need to report a change in your circumstances, for example, you have started work or someone has moved into or out of your home, you can report this online

Alternatively you can ask for a home visit. An officer will collect all the relevant information, ask you to sign to confirm all the details are correct and your claim can be changed to include this new information.

Contact us

For further information and advice please contact us

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