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Missed bin

Report a missed bin

  • Missed bin online form

  • A missed bin cannot be reported until the day after the missed collection. We aim to complete all collections by 5:00pm.

    Bin collections can take place any time between 7:30am and 5:00pm. Many things can affect the actual time of your collection from traffic jams to flat tyres.

    You must report a missed bin within two working days of your scheduled collection.

    Why hasn't my bin been collected?

    There could be a number of reasons why your bin wasn't collected including:

    • Not being left out in time
    • Not being left in the right place
    • Containing the wrong materials
    • Having side or excess waste
    • We just haven't got to it yet
    • We have actually missed your bin
    Manage my bins - Check if there was a specific issue during the collection

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