Missed bin

Report a missed bin

• Missed bin online form
  
  

A missed bin cannot be reported until the day after the missed collection. We aim to complete all collections by 5:00pm.

Bin collections can take place any time between 7:30am and 5:00pm. Many things can affect the actual time of your collection from traffic jams to flat tyres.

You must report a missed bin within two working days of your scheduled collection.

Why hasn't my bin been collected?

There could be a number of reasons why your bin wasn't collected including:

• Not being left out in time
• Not being left in the right place
• Containing the wrong materials
• Having side or excess waste
• We just haven't got to it yet
• We have actually missed your bin
Manage my bins - Check if there was a specific issue during the collection