Online forms: Report a missed bin
Please be aware of changes to collections over the Christmas period - see Christmas Collection Changes for more details. Green Bin collections have been suspended.
A missed bin cannot be reported until the day after the missed collection. We aim to complete all collections by 5:00pm.
Bin collections can take place any time between 7:00am and 5:00pm. Many things can affect the actual time of your collection from traffic jams to flat tyres.
You must report a missed bin within two working days of your scheduled collection.
Why hasn't my bin been collected?
There could be a number of reasons why your bin wasn't collected including:
- Not being left out in time
- Not being left in the right place
- Containing the wrong materials
- Having side or excess waste
- We just haven't got to it yet
- We have actually missed your bin
Please note that your request will be investigated fully and a review of the on the onboard vehicle CCTV camera footage of the collections from outside your property/street will be under taken.
Please continue if you wish to report a missed bin.