Online forms: Report a missed bin
Bin collections can take place any time between 7:00am and 5:00pm. Many things can affect the actual time of your collection from traffic jams to flat tyres.
A missed bin cannot be reported until the day after the missed collection, and must be reported within two working days of the day the collection was due.
We aim to complete all collections by 5:00pm.
Why hasn't my bin been collected?
If there was a specific issue during the collection you can check on our manage my bins. You will need to enter your property details.
There could be a number of reasons why your bin wasn't collected, including:
- Bin not left out in time
- Bin not left in the right place
- Contains the wrong materials
- Having side or excess waste
- We haven't got to it yet
- We have missed your bin
Please note that your request will be investigated fully and a review of the on the onboard vehicle CCTV camera footage of the collections from outside your property/street will be under taken.
Please continue if you wish to report a missed bin.