The Civic Centre reception in Poulton is open 10am - 3pm Monday to Friday. You can also call us on 01253 891000 or email:

You will be required to wear a face covering when visiting the Civic Centre reception and Lockwood Surgery, unless you are exempt.

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Online forms: Report a missed bin

A missed bin cannot be reported until the day after the missed collection. We aim to complete all collections by 5:00pm.

Bin collections can take place any time between 7:00am and 5:00pm. Many things can affect the actual time of your collection from traffic jams to flat tyres.

You must report a missed bin within two working days of your scheduled collection.

Why hasn't my bin been collected?

There could be a number of reasons why your bin wasn't collected including:

  • Not being left out in time
  • Not being left in the right place
  • Containing the wrong materials
  • Having side or excess waste
  • We just haven't got to it yet
  • We have actually missed your bin

Please note that your request will be investigated fully and a review of the on the onboard vehicle CCTV camera footage of the collections from outside your property/street will be under taken.

Please continue if you wish to report a missed bin.

Council Services