The 2020/21 Green Waste subscription year will run from 29 June 2020 until 30 June 2021.
If you have signed up to the green waste subscription service, a new sticker will be on its way to you. Please note that the majority of the stickers were pre-printed prior to the recent service suspension as a result of the pandemic and show an expiry date of 30 April 2021. Please note your subscription will be valid for a full 12 months from the new start date.
If you haven’t yet subscribed, there is still time.
Subscribers that have signed up for previously by Direct Debit don't need to do anything, your subscription will carry over onto the new subscription year.
Whilst we will do our best to collect your bin on your normal scheduled day it is anticipated on some days we will experience difficulties completing collections of all green bins. If we haven’t been able to get to you please leave your bin out and we will return on another operational day to collect – usually within 2 working days. Customers on an assisted collection, please ensure access to the bin.
We will only be able to take green waste within bins from properties subscribed to the service, no additional green waste will be taken as this will create further service disruption.
Our staffing levels have been affected which is why we had to suspend the service, however we are now doing everything we can to get the service up and running as normal as soon as possible.
We would ask for your continued understanding during these challenging times. The crews have been extremely grateful for the positive messages of support they have been getting whilst making collections.
The three catch up collections from the 2019/20 subscription year are taking place from the 4 May to 26 June.
For more information and how to subscribe to this service, visit our webpages.