About the community trigger
Victims of Anti Social Behaviour (ASB) will be able to use the community trigger to request a review of their case. Agencies, including councils, police, local health teams and registered providers of social housing will have a duty to undertake a review of how they have dealt with a case when the complainant is dissatisfied with the outcome and the case meets our locally defined threshold.
The community trigger can be used by any victim of ASB or by any person acting on behalf of a victim, for example a family member, friend, carer, councillor, MP or other professional person. This is intended to ensure that all victims are able to use the community trigger. However, the victim’s consent should be sought by the person using the community trigger on their behalf.
The community trigger should not be used to complain about a single organisation. If your complaint is about an individual organisation you are advised to follow their complaints procedure.
How can I use the community trigger?
To meet the requirements of the community trigger threshold, one of the following criteria must be met:
- three or more complaints in the last six months from one individual about the same problem, or
- five individuals complaining about the same or similar incidents in the last six months, or
- one incident motivated by hate in the last six months from one individual.
You can either:
- Fill in the community trigger online form or
- Telephone: 01253 891000
You will need to provide details of each time you've complained, who you've complained to (name, organisation and/or incident reference number) and information about the anti-social behaviour.
What can I expect?
Once you have activated a community trigger, Wyre Council's ASB Officer will ask the agencies involved to provide details of your complaints and the actions that they have considered and taken. This can take up to 10 working days.
The ASB Officer will then confirm with you that the trigger threshold has or has not been met and if it is met, a case review will be undertaken by the partner agencies at a monthly meeting. Agencies will share information related to the case, review what action has previously been taken and decide whether additional actions are possible.
The review encourages a problem-solving approach aimed at dealing with some of the most persistent, complex cases of anti-social behaviour.
The applicant is informed of the outcome of the review. Where further actions are necessary an action plan will be discussed with the applicant, including timescales. This can take up to a further 10 working days after the review meeting.
If the applicant is not satisfied with the outcome of the review, they are able to request a second stage review of their case. This will be carried out by the head of community safety in Wyre. The applicant will be contacted within 10 days with the outcome of the second stage review. The outcome will also be forwarded to the Chair of the Wyre Community Safety Partnership (CSP).
Please note: at the monthly meeting when a case review is carried out recommendations may be made involving other organisations. They are not obliged to carry out any recommendations, however they should consider them and may be challenged if they choose not to carry them out without good reason.
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