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Universal Credit

Universal Credit makes the welfare system simpler by replacing six benefits and credits into a single monthly payment if you are on a low income or out of work. It can include support for the costs of housing, children and childcare, as well as support for disabled people and carers.

It ensures that you will be better off in work and makes it easier for you to start a new job or work more hours. As your take home pay increases, Universal Credit will gradually reduce, meaning that your benefits don't end immediately if you are on a low income.

Universal Credit merges a number of existing benefits into one single payment:

  • Income support
  • Income related jobseeker’s allowance
  • Income related employment support allowance
  • Housing benefit
  • Working tax credit
  • Child tax credit

Whether you can claim Universal Credit depends on where you live and your circumstances.

If you already have a claim you can log into your online account

Universal support - help for Universal Credit customers

Personal budgeting support

Personal budgeting support is a free advice service at for Universal Credit customers who require basic money management and budgeting support.

During the appointment the advisor will: 

  • Do a benefit check to make sure you are receiving all the help you should be
  • Look at your budget to see if there are any outgoings you can reduce
  • Check that your bank accounts is suited to your needs and discuss direct debits
  • Refer you to any other agencies that may also be able to help

If you would like to take advantage of this free service you will need to book an appointment with one of our advisors. To do this please complete this online form or alternatively contact us at the Civic centre, Poulton

All appointments are held at the Civic Centre, Poulton. 

Assisted digital support

If you are a Universal Credit customer and need digital support to claim Universal Credit online or to access/update your Universal Credit online account you can visit the digital hub at Fleetwood Market or drop in the Civic Centre, Poulton, no appointment necessary.

Please note: council staff are not able to give advice on Universal Credit claims or access your information; they are there to provide support for accessing the service online.

Discretionary housing payments

If you are in receipt of housing costs from Universal Credit and need additional financial help to pay your rent or move home, you may wish to apply for a discretionary housing payment 

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