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Home visiting service

We offer a home visiting service for our benefit customers.

Arranging a home visit

To arrange a visit please contact us

A benefit advisor will make an appointment for a visiting officer to call on you. The visiting officer will telephone you directly to confirm the appointment date and time.

Eligibility

Anyone who is unable to visit the council offices at the Wyre Civic Centre or the mobile advice centre due to health or age is eligible for a home visit. 

Making a new claim

The home visiting officer will help you complete an application form for housing and council tax support. They will also check any documents or other evidence you provide to support your claim. The officer will take details of the information you provide. Normally, they won't need to take these away to show anyone.

Collecting evidence

The council home visiting officer may contact you to make arrangements for them to call at your home to collect some information, needed to process your claim. This helps us to process your claim more quickly.

Reporting a change of circumstances

If you need to report a change in your circumstances, for example, you have started work or someone has moved into or out of your home, you can report this online

Alternatively you can ask for a home visit. An officer will collect all the relevant information, ask you to sign to confirm all the details are correct and your claim can be changed to include this new information.

Contact us

For further information and advice please contact us

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