Mobile advice centre
About the mobile advice centre
Please note that the mobile advice centre is by appointment only. The Hub is drop in only.
Make an appointment or telephone 01253 891000.
The Mobile Advice Centre (MAC) visits different locations throughout the borough on a regular basis, and is staffed by trained housing benefit and council tax advisors. They offer advice and assistance to new customers making a claim for housing benefit or council tax support, or to existing customers who are reporting a change in their circumstances.
A new digital hub at Fleetwood Market opened on Tuesday 5 December 2017. Equipment is available for customers to fill in application forms or submit evidence themselves. The hub is staffed by trained housing benefit and council tax advisors who will be available to help guide customers through the process.
Both the MAC and the hub are equipped with the mobile connectivity to allow instant access to the Civic Centre from remote locations. This means that the advisors working on the MAC are able to process new claims for housing benefit and council tax support and changes in circumstance, while the customer waits. This dramatically increases the speed at which the council processes the claims, thereby providing a much better service to the customer.
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