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Accessibility statement for Wyre Council website

This website is run by Wyre Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader
  • listen to most of the downloadable PDFs using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Change the text size

You can use your browser to change text size for this website.

  • Internet Explorer: Select the "View" menu, then "Text size"
  • Chrome: Select the "More" menu in the top right, next to 'Zoom' choose the zoom options that you want
  • Firefox: Select the "View" menu, then "Zoom" or "Zoom text only"
  • Safari: Select the "View" menu, then "Make text bigger" or "Make text smaller"
  • Opera: Select the "View" menu, then "Zoom"

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • some older PDF documents (published prior to 23/09/2018) are not fully accessible to screen reader software and are exempt from the regulations for non-essential services provided by the council
  • Some PDF documents are produced by a third party provider and are therefore exempt under section 4.2 of the regulations, although we will make every effort to obtain an accessible version where possible
  • maps are exempt from the regulations; however, we can provide an alternative version on request

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, or braille:


Call: 01253 89 76 23 or 01253 88 76 16

write to: The Digital and Web Officer, Communications and Marketing team, Wyre Council, Civic Centre, Breck Road, Poulton-le-Fylde, FY6 7PN

We will consider your request and get back to you in five working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact the Digital and Web officer.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person

We provide an audio induction loop service for people who are deaf, hearing impaired or have a speech impediment.

Technical information about this website’s accessibility

Wyre Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non accessible content

The content listed below is non-accessible for the following reasons: (Further items to be confirmed following audit of new site after go-live)

  • We have had to add a download to a direct debit form for customers that are unable to verify their council tax account details. This has made the form inaccessible:
  • All PDFs on the Modern Gov website are not accessible. Because these documents are converted, published and hosted on a third party website they cannot be amended by Wyre Council staff to meet accessibility regulations.. If you require an accessible version of any document in Modern Gov, please get in touch with us.

Non-compliance with the accessibility regulations


Disproportionate burden

Not applicable

Content that’s not within the scope of the accessibility regulations

Maps are exempt from the regulations, however we can provide an alternative version on request.

Live streaming – is not in scope of the Accessibility Regulations. YouTube has a built in captioning functionality that a viewer can switch on:

Pre-recorded video or audio: If recorded and published before 23 September 2020.

Documents on our site provided by a third party that we have not paid for (for example, a planning masterplan).

PDFs and other documents

Some of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By December 2021, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services. For example, we do not plan to fix the Local Plan 2011 – 2031.

Any new PDFs or other documents we publish will meet accessibility standards.

How we tested this website

This website was fully audit tested on [date]. The test was carried out by (provider name to be added) (to be completed after go-live).

We tested:

Patronbase, ModernGov and Public access- services based on a different technical platform but ‘skinned’ to look like our website.

You can read the full accessibility test report here [add link to report].

What we’re doing to improve accessibility

We will introduce a rolling programme of checks and audits on all content, downloads and links to ensure we maintain, and where appropriate improve the amount of accessible content.

This statement was prepared on 17 June 2021.