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Citizens Advice Lancashire West announces additional out of hours advice line support for Wyre residents 

Lancashire West logo Published Wednesday, 18 November 2020

Funded by Wyre Council, Citizens Advice Lancashire West is launching additional extended hours advice line support for Wyre residents.   

Given the additional needs presenting within the community due to the pandemic, from 23 November 2020 residents will be able to contact our new local extended hours service with the lines being open 4.30-7pm, Monday to Friday and 9am-1pm Saturday and Sunday. 
 
We can help with issues around benefits, housing and relationships. We also offer debt support, help if you are struggling to pay your energy bills, and can make referrals to local food banks. We can also refer you to Wyre Council for help with assisted bin collections, council tax support, discretionary housing payments and any other council related issues. 
 
Local residents can call 01253 775196 and speak to someone who can help them access the right help and be directed to the most relevant organisation. 
 
We’ll continue to offer advice over the telephone on our advice line 0344 245 1294 at other times.     
 
Anyone seeking to make a new claim for Universal Credit should call the Universal Credit Help to Claim line on 0800 1448444. 
 
People looking for advice on consumer issues (such as issues related to products or services you've purchased) can contact the Citizens Advice consumer helpline on 0808 223 1133. 
  
Diane Gradwell Chief Officer of Citizens Advice Lancashire West, said: “Citizens Advice is here to give people the knowledge and confidence they need to find their way forward in these difficult times. You can find frequently updated advice on a range of issues at citizensadvicelancashirewest.org.uk”  
 
“We are continually looking into other ways in which we can help people to get the advice that they need during this period." 
 
Councillor Lynne Bowen, Portfolio Holder for Leisure, Health and Community at Wyre Council said: “We recognise how important it is for residents to access advice on the important issues that Citizen’s Advice deals with, never more so than now, so we are really pleased to be able to extend our funding to enable these longer opening hours. Hopefully this will allow more people to get in touch at a time that works for them and access the support they need.”
 

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