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Wyre’s Test and Trace support payment scheme now open

Support for residents Published Thursday, 08 October 2020

If you can’t work because you’ve been told to self-isolate by NHS Test and Trace, and you can’t work from home and are on a low income, you may be able to claim for help.

A support payment scheme is now open which will see eligible people able to claim a £500 payment to help them self-isolate.

The Test and Trace support payment has been announced in response to feedback that some residents were struggling to self-isolate due to financial constraints. It also helps to ensure that people on low incomes self-isolate when they test positive or are identified as a contact, and to encourage more people to get tested and help reduce the transmission of COVID-19.

In England you are now required by law to self-isolate if:

  • You receive a positive COVID-19 test result
  • You are told to do so by NHS Test and Trace

You will be entitled to a Test and Trace Support Payment of £500 if you have been told to stay at home and self-isolate by NHS Test and Trace, either because you have tested positive for coronavirus or have recently been in close contact with someone who has tested positive, and

  • Are employed or self-employed, and 
  • Are unable to work from home and will lose income as a result, and 
  • Are currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.

You may still be able to claim a discretionary support payment of £500 even if you don’t claim one of the above benefits. You can make an application for a discretionary payment if you: 

Are told to stay at home and self-isolate by NHS Test and Trace, either because you have tested positive for coronavirus, or have recently been in close contact with someone who has tested positive; and

  • Are employed or self-employed; and 
  • Are unable to work from home; and
  • Were already on a low income that has decreased further as a result of having to self-isolate

If there is more than one person in your household who has been told to self-isolate, then they can also make a separate claim for a support payment, providing that they meet the criteria and are in receipt of a qualifying benefit/on a low income.

Please note that you cannot apply for a Test and Trace support payment if:

  • You have not been told to self-isolate by Test and Trace
  • You are self-quarantining after returning from a trip abroad
  • 14 days have passed since the last day of your self-isolation 
  • You were told to self-isolate before 28 September 2020 

If you are making an application for a discretionary payment you will need to complete an income and expenditure form. Any information you are asked to supply will need to be provided before your application will be considered.  

In some cases further information may be requested in order to clarify your situation. If it is, we will contact you.

Find out if you’re eligible and apply using our self-isolation payment form. 

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