Help with council tax payments as a result of coronavirus (COVID-19)
Our annual bills for council tax were prepared and printed before any Government announcements. We are aware that changes may be required but we are still awaiting the official guidance in order to implement them. Our website will be updated with any information when it’s available. In the meantime, please follow the most recent bill that you have received.
Help with instalments
Please complete this form if you require help with your council tax payments due to the effects of coronavirus (COVID-19). We will review your information and be in contact with a solution to help with your council tax payments. This may include:
- Allowing you more time to pay if your installments are not already spread to March 2021
- Deferring payments until later in the year
- Checking that you are receiving benefit or discounts that you may be entitled to
You may be able to claim Universal Credit if you’re on a low income or out of work. If you require help with rental costs, you may find our page on claiming housing benefit or universal credit useful.
You can find a list of all council tax reductions and discounts that you may qualify for, especially if your circumstances have changed during this time.
We may be able to disregard a carer in the household, if they meet the following criteria:
- Provide care to a person on a specified benefit; and
- Live in the same property as the person they are caring for; and
- Provide care for at least 35 hours per week; and
- Are not the husband/wife/partner of the person, or the parent where the person being cared for is under 18 years of age
Depending on your circumstances, you may be exempt from council tax. If you wish to apply, please email firstname.lastname@example.org with as much detail as possible, the date of the change and your details.
Class I - Dwellings left empty by persons receiving care
If a dwelling is now unoccupied, which was previously the sole or main residence of a person who would be liable but has moved elsewhere (other than a hospital, care home or hostel) to receive care required due to old age, disablement, illness, past or present alcohol or drug dependence, past or present mental disorder. The person must have been away for this reason since they left.
Class J - Dwellings left empty by care providers
An unoccupied dwelling which was previously the sole or main residence of a person who would be liable but has moved elsewhere (other than a hospital, care home or hostel) to provide care to another person who requires it due to old age, disablement, illness, past or present alcohol or drug dependence, past or present mental disorder. The person must have been away for this reason since they left.
Class E - Dwellings left empty by hospital/care home patients
A dwelling now unoccupied which was previously the sole or main residence of a person who would be liable but now has his/her sole or main residence in a hospital, care home or hostel in order to receive treatment or care.
View all Council tax exemptions.
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