The Wyre Council civic centre reception is CLOSED until further notice.

Lockwood surgery can still be accessed for patients with an appointment. Our contact centre can be called on 01253 891000 8.30am - 5pm

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Customer care standards - our guarantee

Wyre's corporate values and customer care standards demonstrate what we will do, as a responsible and caring organisation, to put customers first in everything we do.

Our vision is for Wyre to be a healthy and happy place where people want to live, work, invest and visit, and the business plan sets out how we will achieve this.

Emails

We will initially acknowledge emails (which require a response) within three working days of receipt.

If we are out of the office for one working day or more, we will say we are out of office, and provide alternative contact details.

Social media

We will initially acknowledge new enquiries within three working days of receipt.

We will give you a full response or a progress update within 10 working days of receipt.

We will regularly update our social media channels to keep you informed of news, services and events.

We will adhere to our social media guidelines  

Correspondence

We will initially acknowledge new correspondence within three working days of receipt.

We will give you a full response or a progress update within 10 working days of receipt.

Face to face

Our civic centre reception in Poulton will be opened from 8.30am to 5pm Monday to Friday (this excludes Christmas/New year and other public holidays).

We will ensure that customers are seen within 10 minutes.

Telephone

We will answer your telephone call within 20 seconds.

We will give our name and service when answering the telephone.

If we are not available we will divert our phone to an appropriate person or answerphone.

We will return your calls within one working day (Monday - Friday) unless an alternative option is given.

If we are away from the office for one working day or more, and our phone is diverted to voicemail, we will state when we are back in the office and give you an alternative contact name who can help you.

Freedom of information requests (FOI)

We will acknowledge an FOI request within 2 working days and respond within 20 working days unless an exemption applies. Further information on our FOI policy can be read here

Our staff are here to help you. The council will not tolerate abusive or offensive language or aggressive behaviour towards any of its employees.

For further information and guidance please contact us

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