Help with council tax payments as a result of coronavirus (COVID-19)
We fully appreciate that the Coronavirus outbreak is having a significant impact on many of our resident’s financial circumstances and that some residents are extremely worried about being able to pay their council tax.
Council tax pays for essential services delivered to all residents by the council, so if your financial circumstances have not been affected by Coronavirus, we would ask that you continue to pay your council tax instalments as normal as detailed on your council tax bill. We thank you for doing so.
If you are affected by Coronavirus and are struggling to pay your council tax instalments, there are a number of ways in which we may be able to help you. Please complete the online form below and depending on your circumstances you will be given a number different options to defer or reduce your council tax instalments.
If you have become unemployed, or have been furloughed, you may be able to claim Council Tax Support.
- You can use an online calculator to see if you are eligible to claim.
- If you can claim, then you should make an application as soon as possible.
You can find a list of all council tax reductions and discounts that you may qualify for, especially if your circumstances have changed during this time.
We may be able to disregard a carer in the household, if they meet the following criteria:
- Provide care to a person on a specified benefit; and
- Live in the same property as the person they are caring for; and
- Provide care for at least 35 hours per week; and
- Are not the husband/wife/partner of the person, or the parent where the person being cared for is under 18 years of age
Depending on your circumstances, you may be exempt from council tax. If you wish to apply, please email firstname.lastname@example.org with as much detail as possible, the date of the change and your details.
Class I - Dwellings left empty by persons receiving care
If a dwelling is now unoccupied, which was previously the sole or main residence of a person who would be liable but has moved elsewhere (other than a hospital, care home or hostel) to receive care required due to old age, disablement, illness, past or present alcohol or drug dependence, past or present mental disorder. The person must have been away for this reason since they left.
Class J - Dwellings left empty by care providers
An unoccupied dwelling which was previously the sole or main residence of a person who would be liable but has moved elsewhere (other than a hospital, care home or hostel) to provide care to another person who requires it due to old age, disablement, illness, past or present alcohol or drug dependence, past or present mental disorder. The person must have been away for this reason since they left.
Class E - Dwellings left empty by hospital/care home patients
A dwelling now unoccupied which was previously the sole or main residence of a person who would be liable but now has his/her sole or main residence in a hospital, care home or hostel in order to receive treatment or care.
View all Council tax exemptions.
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