Work related violence can include verbal abuse or threats as well as physical attacks. Employers have a legal duty to carry out a risk assessment and manage work related violence which can be from members of the public as well as colleagues.
Despite conducting a risk assessment and putting control measures in place, there may be times when your staff experience work-related violence. Physical violence against staff is uncommon, but verbal abuse can happen more regularly. Either way, if an incident occurs you will need to support your staff and may have to consider whether further actions are needed as violence and abuse can lead to work-related stress