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Mobile advice centre and digital hub

Digital hub

The digital hub at Fleetwood Market is fully equipped for customers to fill in application forms or submit evidence themselves. The hub is supervised by trained staff who will be available to guide customers through the process. 

The digital hub is open on Tuedays, Thursdays and Fridays from 9am to 4pm. Please use the Adelaide Street entrance. 

Please note: the hub is drop in only.

Mobile advice centre

The Mobile Advice Centre (MAC) visits various locations throughout the borough on a regular basis, and is staffed by trained housing benefit and council tax advisors. They offer advice and assistance to new customers making a claim for housing benefit or council tax support, or to existing customers who are reporting a change in their circumstances.

Please note: that the mobile advice centre is by appointment only.

Make an appointment

The MAC currently visits:

Timetable

May 2018

  • Monday 14 - Derby Road, Thornton Cleveleys - 8:30am - 4:00pm
  • Tuesday 15 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Wednesday 16 - West View Roundabout, Fleetwood (between Broadway and Chatsworth Ave) - 8.30am - 4:00pm 
  • Thursday 17 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Friday 18 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Monday 21 - Derby Road, Thornton Cleveleys - 8:30am - 4:00pm
  • Tuesday 22 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Wednesday 23 - West View Roundabout, Fleetwood (between Broadway and Chatsworth Ave) - 8.30am - 4:00pm 
  • Thursday 24 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Friday 25 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Monday 28 - Closed
  • Tuesday 29 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Wednesday 30 - West View Roundabout, Fleetwood (between Broadway and Chatsworth Ave) - 8:30am - 4:00pm
  • Thursday 31 - Windsor Road, Garstang - 9:00am - 3:15pm & Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.

June 2018

  • Friday 1 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Monday 4 - Derby Road, Thornton Cleveleys - 8:30am - 4:00pm
  • Tuesday 5 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Wednesday 6 - West View Roundabout, Fleetwood (between Broadway and Chatsworth Ave) - 8.30am - 4:00pm 
  • Thursday 7 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Friday 8 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Monday 11 - Derby Road, Thornton Cleveleys - 8:30am - 4:00pm
  • Tuesday 12 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Wednesday 13 - West View Roundabout, Fleetwood (between Broadway and Chatsworth Ave) - 8.30am - 4:00pm 
  • Thursday 14 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Friday 15 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Monday 18 - Derby Road, Thornton Cleveleys - 8:30am - 4:00pm
  • Tuesday 19 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Wednesday 20 - West View Roundabout, Fleetwood (between Broadway and Chatsworth Ave) - 8.30am - 4:00pm 
  • Thursday 21 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Friday 22 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Monday 25 - Derby Road, Thornton Cleveleys - 8:30am - 4:00pm
  • Tuesday 26 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Wednesday 27 - West View Roundabout, Fleetwood (between Broadway and Chatsworth Ave) - 8.30am - 4:00pm 
  • Thursday 28 - Windsor Road, Garstang - 9:00am - 3:15pm & Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Friday 29 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.

Mobile connectivity 

Both the MAC and the hub are equipped with the mobile connectivity to allow instant access to the Civic Centre from remote locations. This means that the advisors working on the MAC are able to process new claims for housing benefit and council tax support and changes in circumstance, while the customer waits. This dramatically increases the speed at which the council processes claims, thereby providing a much better service to the customer.

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For further information please contact us

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