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Mobile advice centre and digital hub

Digital hub

The digital hub at Fleetwood Market is fully equipped for customers to fill in application forms or submit evidence themselves. The hub is supervised by trained staff who will be available to guide customers through the process. 

The digital hub is open on Tuedays, Thursdays and Fridays from 9am to 4pm. Please use the Adelaide Street entrance. 

Please note: the hub is drop in only.

Mobile advice centre

The Mobile Advice Centre (MAC) visits various locations throughout the borough on a regular basis, and is staffed by trained housing benefit and council tax advisors. They offer advice and assistance to new customers making a claim for housing benefit or council tax support, or to existing customers who are reporting a change in their circumstances.

Please note: that the mobile advice centre is by appointment only - Please call 01253 891000 to make an appointment

The MAC currently visits:

Timetable

November 2018

  • Monday 12 - Derby Road, Thornton Cleveleys - 8:30am - 4:00pm
  • Tuesday 13 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Wednesday 14 - West View Roundabout, Fleetwood (between Broadway and Chatsworth Ave) - 8.30am - 4:00pm 
  • Thursday 15 - Windsor Road, Garstang - 9:00am - 3:15pm & Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Friday 16 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Monday 19 - Derby Road, Thornton Cleveleys - 8:30am - 4:00pm
  • Tuesday 20 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Wednesday 21 - West View Roundabout, Fleetwood (between Broadway and Chatsworth Ave) - 8.30am - 4:00pm 
  • Thursday 22 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Friday 23 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Monday 26 - Derby Road, Thornton Cleveleys - 8:30am - 4:00pm
  • Tuesday 27 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Wednesday 28 - West View Roundabout, Fleetwood (between Broadway and Chatsworth Ave) - 8.30am - 4:00pm 
  • Thursday 29 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Friday 30 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.

December 2018

  • Monday 3 - Derby Road, Thornton Cleveleys - 8:30am - 4:00pm
  • Tuesday 4 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Wednesday 5 - West View Roundabout, Fleetwood (between Broadway and Chatsworth Ave) - 8.30am - 4:00pm 
  • Thursday 6 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Friday 7 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Monday 10 - Derby Road, Thornton Cleveleys - 8:30am - 4:00pm
  • Tuesday 11 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Wednesday 12 - West View Roundabout, Fleetwood (between Broadway and Chatsworth Ave) - 8.30am - 4:00pm 
  • Thursday 13 - Windsor Road, Garstang - 9:00am - 3:15pm & Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Friday 14 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Monday 17 - Derby Road, Thornton Cleveleys - 8:30am - 4:00pm
  • Tuesday 18 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Wednesday 19 - West View Roundabout, Fleetwood (between Broadway and Chatsworth Ave) - 8.30am - 4:00pm 
  • Thursday 20 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only.
  • Friday 21 - Fleetwood Market Hub - 9:00am - 4:00pm - Drop in only
  • Monday 24 - Closed
  • Tuesday 25 - Closed
  • Wednesday 26 - Closed
  • Thursday 27 - Closed
  • Friday 28 - Closed
  • Monday 31 - Closed

Mobile connectivity 

Both the MAC and the hub are equipped with the mobile connectivity to allow instant access to the Civic Centre from remote locations. This means that the advisors working on the MAC are able to process new claims for housing benefit and council tax support and changes in circumstance, while the customer waits. This dramatically increases the speed at which the council processes claims, thereby providing a much better service to the customer.

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For further information please contact us

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