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What our customers say

Wyre building control is dedicated to maintaining the highest standards. It is a publicly accountable and independent service, ensuring that buildings comply with relevant legal requirements for health and safety. Our aim is to always provide a fast, efficient and cost effective building control service. We value all our customer comments to ensure they get the best possible independent service.

Wyre building control is continually looking for ways to improve its service for its customers. At the completion of each project feedback forms are sent to our customers and any comments received go into our survey.

The most recent results from our 2017 survey are as follows:

  • 100% of respondents regarded the promptness of our surveyors as good or excellent.
  • 100% of respondents regarded the quality of response to their enquiries as good or excellent.
  • 100% of respondents overall impression of the building control service, as good or excellent.
  • 100% of respondents regard the overall value for money provided as good or excellent.

With regard to the site inspections:

  • 100% of respondents thought the number of site inspections was good or excellent.
  • 100% of respondents thought the quality of site inspections was good or excellent.
  • 100% of respondents thought the advice provided by the building control surveyors was good or excellent

With regard to where full plans applications are submitted:

  • 100% of respondents thought the speed of plan checking was good or excellent.
  • 96% of respondents thought the helpfulness of any comments made to help compliance was good or excellent.

When asked what they most liked about our service our customers said the following:

  • On site advice given by the building control officer was invaluable in making sure the building contractor adhered to the correct regulations with regard to insulation and structural matters. (homeowner)
  • From first review on the website through application inspection and completion everything was good. (homeowner)
  • The officer was very helpful regarding the job polite and very informative. (homeowner)
  • Local in-depth knowledge prepared to explain and expand reasoning, positive suggestions, firm, fair and friendly. (homeowner)
  • The ease of application contact for payment and promptness of inspections on site- no hold ups. (homeowner)
  • The practical approach to resolving any queries . (architect)
  • Helpful in agreeing revisions. (architect)
  • Our experience of the service has been excellent and can see no obvious way of improving it. (architect)
  • Approachable staff willing to assist and advise practical and constructive advice and above all easy to contact. (architect)
  • Promptness professionalism, efficiency and approachableness. (architect)
  • Good working service helpful, well done the team (builder)
  • The inspectors are easy to approach and helpful with advice. (builder)
  • Easy to communicate with, friendly and helpful. (builder)

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