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Our promises to you

Wyre's corporate values and customer care standards demonstrate what we will do, as a responsible and caring organisation, to put customers first in everything we do.

Corporate values

  • One team - one council
  • Open and honest
  • Here to help
  • Efficient and business-like
  • Innovative
  • Proud of our council

Customer care standards - our customer service guarantee

Telephone

  • We will answer your telephone call within 20 seconds.
  • We will give our name and service when answering the telephone.
  • If we are not available we will divert our phone to an appropriate person or answerphone.
  • We will return your calls within one working day (Monday - Friday) unless an alternative option is given.
  • If we are away from the office for one working day or more, and our phone is diverted to voicemail, we will state when we are back in the office and give you an alternative contact name who can help you.

Correspondence

  • We will initially acknowledge new correspondence within three working days of receipt.
  • We will give you a full response or a progress update within 10 working days of receipt.

Emails

  • We will initially acknowledge emails (which require a response) within three working days of receipt.
  • If we are out of the office for one working day, or more, we will have a message on our email that states when we will be back and an alternative contact point in the meantime.

Face to face

  • Our Civic Centre reception in Poulton will be opened from 8.30am to 5pm Monday to Friday (this excludes Christmas/New year and other public holidays).
  • We will ensure that customers are seen within 10 minutes.

Website

  • Opening times for all council offices are available on our website.
  • We will regularly update our website to keep you informed of news, services and events.

Social media

  • We will initially acknowledge new enquiries within one working day of receipt.
  • We will give you a full response or a progress update within 10 working days of receipt.
  • We will regularly update our social media channels to keep you informed of news, services and events.
  • We will adhere to our social media guidelines

Our staff are here to help you. The council will not tolerate abusive or offensive language or agressive behaviour towards any of its employees.

Contact us

For further information and guidance please contact us

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