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Frequently asked questions

What should I do in a major emergency?

In a major emergency, both agencies who respond to the situation will be mainly concerned with those directly involved in the incident, as well as family and friends of any casualties.

It is vitally important that the responding agencies are allowed to get on with their task quickly and safely. Priorities are the rescue operation, to lessen casualties and preserve emergency communications.

The media will provide regular updates and the public are encouraged to watch and listen to these reports. The authorities should not be contacted unless you have vital information that could affect the rescue and/or safety of those at the incident or disaster.

If you do have information or feel that a relative or friend may be involved in the incident, listen for details of the specific telephone number(s), which will be set up for this purpose.

Do you have a question?

If there is anything you would like to ask us, about our services, our work or how we can help you, then please do.

Council Services